Simply browse our collections, select your preferred items, choose the appropriate size or variation, and proceed to checkout. Follow the instructions to complete your purchase.

Available payment methods are displayed at checkout. All payments are processed through secure payment providers.

Please contact our customer support team as soon as possible if you need to modify or cancel your order. Once an order has entered processing or has been dispatched, changes may no longer be possible.

This does not affect any statutory cancellation rights you may have under applicable consumer protection laws.

Yes. Once your purchase is completed, you should receive an order confirmation by email. Please check your spam or junk folder if it does not appear in your inbox.

Nexora Fashion offers delivery to selected destinations across Europe. Available shipping destinations and options are displayed at checkout.

Orders generally require 1–3 business days to be processed. After dispatch, estimated delivery usually takes 7–14 business days.

Delivery times are estimates and may vary depending on the destination, carrier, customs procedures, and other circumstances.

Once your order has been dispatched and tracking information is available, you will receive an email with the relevant tracking details.

If your order has exceeded the estimated delivery timeframe, please contact us at support@sitesnexora.com. Our team will help you investigate its status.

Any shipping charges applicable to your order will be displayed at checkout before payment.

Depending on the destination and the applicable import arrangements, customs duties or other charges may apply. Any applicable charges and responsibilities should be clarified before purchase.

Yes. For eligible online purchases delivered within the European Union, consumers generally have a legal right to withdraw from the purchase within 14 days of receiving the goods, without providing a reason.

To exercise this right, please contact support@sitesnexora.com within the applicable period.

After notifying us that you wish to withdraw from your purchase, you generally have another 14 days to send the items back.

Please contact our support team before returning an item to receive the appropriate return instructions.

For a standard change-of-mind return, customers may be responsible for the direct cost of returning the goods, provided this information was clearly communicated before purchase.

If an item is faulty, damaged, or not as described, your statutory consumer rights apply, and you should not have to bear the costs of resolving the issue.

Once your return has been received or you have provided evidence that it has been sent back, we will process your refund in accordance with applicable consumer protection laws.

For EU withdrawal requests, refunds are generally due within 14 days of receiving your cancellation notice. We may withhold the refund until the returned goods are received or proof of return is provided, whichever happens first.

Absolutely. If you receive an item that is damaged, defective, or different from what you ordered, please contact us with your order number and photographs of the issue.

Your statutory rights regarding faulty or non-conforming products remain unaffected by our returns policy.

Certain sealed products may be excluded from the standard right of withdrawal when they are unsuitable for return for health protection or hygiene reasons and have been unsealed after delivery.

This exception applies only where the relevant legal requirements are met. It does not remove your rights if an item is faulty or not as described.

We recommend checking the size guide available on each product page before placing your order. Measurements may vary between styles and collections.

If you are unsure about a size, feel free to contact our support team.

We do our best to display product colours as accurately as possible. However, slight differences may occur due to screen settings, lighting, and device displays.

If you receive an item different from the one you ordered, please contact us at support@sitesnexora.com. Our team will assist you in resolving the issue in accordance with your consumer rights.

For questions about orders, products, shipping, or returns, you can reach our customer support team at:

support@sitesnexora.com

We aim to respond to customer enquiries as soon as possible, usually within 1–2 business days.