Privacy Policy

Last updated: 29 October 2026

At Nexora Fashion, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, make a purchase, contact our customer support team or otherwise interact with our services.

We handle personal information in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), and applicable United States federal and state privacy laws.

1. Personal Information We Collect

Depending on how you interact with our store, we may collect the following categories of personal information:

Personal and Contact Information

  • Full name.
  • Email address.
  • Telephone number.
  • Billing and delivery addresses.

Order and Transaction Information

  • Products purchased.
  • Order history.
  • Payment status.
  • Transaction details.
  • Shipping and delivery information.

We do not intentionally store complete payment card details when payments are processed by external payment providers.

Technical and Device Information

  • IP address.
  • Browser type and version.
  • Device information.
  • Operating system.
  • Website activity and interaction data.
  • Cookies and similar tracking technologies.

Customer Support Information

  • Messages and enquiries sent to our customer support team.
  • Information provided when requesting returns, refunds or exchanges.

2. How We Collect Your Information

We collect personal information through several methods:

  • Directly from you when placing an order, creating an account or contacting us.
  • Automatically when you browse or interact with our website through cookies and similar technologies.
  • Through third-party services that support our store, payment processing, shipping, analytics and marketing activities.

We only collect information that is reasonably necessary for the purposes described in this policy or otherwise permitted by applicable law.

3. How We Use Your Information

We may use your personal information for the following purposes:

Order Processing and Fulfilment

  • Process and manage purchases.
  • Confirm payments.
  • Arrange shipping and delivery.
  • Provide order updates and tracking information.

Customer Support

  • Respond to enquiries.
  • Assist with returns, refunds and exchanges.
  • Resolve complaints and order-related issues.

Website Operation and Improvement

  • Maintain and improve our website.
  • Analyse website performance.
  • Identify technical issues.
  • Improve the shopping experience.

Marketing and Promotions

  • Send promotional emails and special offers where legally permitted.
  • Inform customers about new collections and products.
  • Measure the effectiveness of marketing campaigns.

You may unsubscribe from promotional communications at any time using the unsubscribe link provided in our emails.

Security and Legal Compliance

  • Detect and prevent fraudulent transactions.
  • Protect our website and customers.
  • Comply with legal and regulatory obligations.
  • Establish, exercise or defend legal claims.

4. Legal Basis for Processing – UK Customers

For customers in the United Kingdom, we process personal information under the legal bases provided by the UK GDPR.

Depending on the purpose, these may include:

  • Contractual necessity: Processing orders, payments, shipping and customer requests.
  • Legal obligations: Maintaining financial, accounting and tax records.
  • Legitimate interests: Preventing fraud, maintaining website security and improving our services, where these interests do not override your fundamental rights.
  • Consent: Sending certain marketing communications and using non-essential cookies or tracking technologies where consent is required.

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

5. Sharing Your Personal Information

We may share personal information with trusted third-party service providers when necessary to operate our store and provide our services.

These may include:

E-commerce Platform

Our online store is operated using Shopify, which provides the infrastructure and technology necessary to operate our website and process orders.

Payment Providers

Payment information is handled by the payment providers available at checkout to securely process transactions.

Shipping and Logistics Providers

We may share relevant customer information, including names, delivery addresses and contact details, with shipping companies and fulfilment partners to deliver orders.

Analytics and Marketing Providers

Where enabled, we may use third-party tools to understand website activity, measure marketing performance and provide relevant advertisements.

Professional and Legal Services

We may disclose information to professional advisers, authorities or other parties when required by law or necessary to protect our legal rights.

We do not disclose personal information to third parties for purposes unrelated to our business operations without an appropriate legal basis.

6. International Data Transfers

As Nexora Fashion serves customers in the United Kingdom and the United States, personal information may be processed or transferred between different countries.

These transfers may occur when using Shopify, payment providers, shipping companies and other service providers.

Where personal information originating in the United Kingdom is transferred to countries outside the UK, we will implement appropriate safeguards where required by applicable law. These may include UK adequacy regulations, the International Data Transfer Agreement (IDTA), the UK Addendum to the EU Standard Contractual Clauses or other recognised transfer mechanisms.

We take reasonable steps to ensure that personal information remains protected when processed internationally.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, analyse website performance and support marketing activities.

Cookies may be used for the following purposes:

Essential Cookies

Necessary for website functionality, shopping cart operation, checkout and security.

Analytics Cookies

Help us understand how visitors interact with our website and identify areas for improvement.

Marketing Cookies

May be used to measure advertising performance and display relevant advertisements.

Where required by UK or applicable US law, we will provide appropriate information and obtain consent before using non-essential cookies or tracking technologies.

You can manage your cookie preferences through the cookie settings available on our website or through your browser settings.

Disabling certain cookies may affect some website functionalities.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

  • The duration of your customer relationship with us.
  • Order and transaction requirements.
  • Tax and accounting obligations.
  • Legal disputes and regulatory requirements.
  • The purposes for which the information was collected.

When personal information is no longer necessary, we will take appropriate steps to delete, anonymise or securely dispose of it, subject to applicable legal obligations.

9. Your Privacy Rights – UK Customers

If you are located in the United Kingdom, you may have the following rights under the UK GDPR:

  • Right of Access: Request a copy of the personal information we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete information.
  • Right to Erasure: Request deletion of your personal information where applicable.
  • Right to Restriction: Request restriction of certain processing activities.
  • Right to Data Portability: Receive certain personal information in a structured, commonly used and machine-readable format.
  • Right to Object: Object to processing based on legitimate interests or direct marketing.
  • Right to Withdraw Consent: Withdraw consent where processing is based on consent.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

Official website: https://ico.org.uk/

To exercise these rights, contact us at support@sitesnexora.com.

10. Privacy Rights – United States Customers

Depending on your state of residence and the applicability of relevant privacy laws, you may have rights regarding your personal information, including:

  • The right to know what personal information is collected and how it is used.
  • The right to request access to personal information.
  • The right to request correction of inaccurate information.
  • The right to request deletion of personal information, subject to legal exceptions.
  • The right to obtain a copy of certain personal information.
  • The right to opt out of certain sales, sharing or targeted advertising activities where applicable.
  • The right not to receive discriminatory treatment for exercising your privacy rights.

California residents may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

To submit a privacy request, contact support@sitesnexora.com.

We will verify and respond to eligible requests in accordance with applicable law.

11. Marketing Communications

We may send promotional emails and other marketing communications where permitted by applicable law.

For UK customers, electronic marketing will be conducted in accordance with the UK GDPR and PECR, including applicable consent requirements and permitted exceptions.

For US customers, commercial email communications will comply with applicable requirements, including the CAN-SPAM Act.

You may opt out of promotional emails at any time by using the unsubscribe link included in our communications.

Unsubscribing from marketing communications will not prevent us from sending essential transactional messages relating to your purchases, orders or customer service requests.

12. Data Security

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or destruction.

These measures may include secure connections, access controls and the use of trusted service providers.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

13. Children's Privacy

Our website and products are intended for a general consumer audience and are not specifically directed towards children.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps to address the situation.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

These external websites operate independently and may have their own privacy policies and data handling practices.

We encourage you to review their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, technology, services or applicable legal requirements.

Any updates will be published on this page with a revised "Last updated" date.

We encourage you to review this policy regularly to remain informed about how we protect your personal information.

16. Contact Information

If you have questions, concerns or requests regarding this Privacy Policy or the processing of your personal information, please contact us:

Store: https://sitesnexora.com

Email: support@sitesnexora.com

Trading Name: Nexora Fashion

Legal Business Name: Nexora Fashion

Business Address: Ariel Way, London W12 7GF, United Kingdom

We will make reasonable efforts to respond to privacy-related enquiries within the timeframes required by applicable law.

Thank you for trusting Nexora Fashion.

Your privacy matters to us.