Shipping & Delivery

At Nexora Fashion, we want every shopping experience to be simple, transparent and enjoyable. This policy explains how orders are processed, shipped and delivered.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

Please allow 1–3 business days for order processing before dispatch. Processing times may vary during promotional periods, holidays or periods of high demand.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

2. Shipping Destinations

Nexora Fashion currently ships to  countries across Europe and the United States, subject to delivery availability at checkout.

Shipping availability may vary depending on the destination. Please enter your delivery address at checkout to confirm whether delivery is available to your location.

3. Delivery Times

Estimated delivery times depend on the destination, shipping method and fulfilment location.

• Order processing: 1–3 business days
• Estimated delivery: 7–14 business days after dispatch

Delivery estimates are provided for guidance and are not guaranteed unless expressly agreed as a binding delivery date.

The estimated delivery timeframe for your order will be displayed at checkout whenever available. Unless otherwise agreed, orders must be delivered within the applicable legal timeframe.

Please note that business days exclude weekends and public holidays in the relevant locations.

4. Shipping Costs

Shipping costs are calculated according to the delivery destination, selected shipping method and order details.

All applicable shipping charges will be clearly displayed at checkout before you complete your purchase. No additional optional service or shipping charge will be applied without your consent.

Promotional free-shipping offers may be available subject to the conditions stated in the relevant offer.

5. Order Tracking

Once your order has been dispatched, tracking details will be sent to your email address where tracking is available.

Please allow 1–3 business days after dispatch for tracking information to become active.

If your tracking information has not updated for an extended period, please contact our customer support team at support@sitesnexora.com.

6. Customs Duties and Import Taxes

Orders shipped across international borders may be subject to applicable customs duties, import taxes or other legally required charges.

Where applicable, these charges will be handled in accordance with the customs and tax rules governing your order. Any charges payable by you that can be determined in advance will be disclosed before purchase, as required by law.

For deliveries within the European Union, import charges may depend on whether goods are dispatched from within or outside the EU and on the applicable import arrangements.

If you have questions about charges associated with your order, please contact us before completing your purchase.

7. Delayed or Missing Deliveries

Although we work to ensure that orders arrive within the estimated timeframe, delays may occasionally occur due to customs procedures, carrier disruptions, severe weather or other circumstances beyond our immediate control.

If your order has not arrived within the expected delivery timeframe, please contact us at support@sitesnexora.com with your order number.

We will investigate the matter and assist you in accordance with applicable consumer protection laws.

If an order is not delivered within the agreed period, or within the applicable statutory timeframe, you retain your legal rights, including any right to terminate the contract and receive a refund where the relevant conditions are met.

8. Incorrect Addresses and Failed Deliveries

Customers are responsible for providing complete and accurate delivery information when placing an order.

If you notice an error in your address, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered processing or has been dispatched.

If a parcel cannot be delivered, we will assess the circumstances and assist you with the available options. Your statutory rights will not be affected.

9. Damaged, Incorrect or Missing Items

If your order arrives damaged, contains an incorrect item or appears to be incomplete, please contact support@sitesnexora.com and include your order number and relevant photographs, where appropriate.

We will review the issue and work with you to determine the appropriate solution under our Returns & Refunds Policy and applicable law.

Nexora Fashion remains responsible for the goods during delivery to the extent required by applicable law.

10. Contact Us

If you have any questions about shipping or delivery, please contact us:

Email: support@sitesnexora.com
Store: sitesnexora.com

Our customer support team will be happy to assist you.

This policy does not limit or replace any mandatory consumer rights available under applicable law.